Cheating = bad Cheat Sheets = good

Cheating is bad.  Like when people try to visit different library branches to pick up multiple summer reading prizes – bad!  Or when you’re at a conference and you’re pretty sure your train pass has officially expired but you need to get the airport and you get on the train anyway and hope  for the best.  Not that I’ve ever done that – bad! 

But cheat sheets – cheat sheets can be good!  Very good!  For instance, let’s say you have a large crew of volunteers that help you with summer reading and you want to give them the information they need to reward prizes to patrons though Summer Reader – good!  Or you need your staff to remember how to use Events in certain ways so you create a one page document that helps them to remember the steps – good!

We found a great cheat sheet from Tampa-Hillsborough County Public Libraries.  You can view it here: http://www.hcplc.org/hcplc/happenings/calendar_tips.pdf

You can also see other examples on our website of cheatsheets by clicking here:
http://evancedsolutions.com/sales-support/quick-start-guides/  (Scroll to the very bottom of the page!)

Does your library create handy cheat sheets for staff or public use?  Share them with us!  You can email them to me at the address below or attach a link in the comments section of this post.

Christine Ayar Illichmann
Coordinator of Customer Experience
Evanced Solutions
cayar@evancedsolutions.com