FAQ Archive
April 8th, 2010 mike
It’s time for another FAQ with Larry Woodhouse, our Training Coordinator…take it away Larry…
We explored this question from the Events side in our last post, but we need to look at this from the Room Reserve side, too. Actually, the two are pretty similar in some respects. There is, however, a difference as well.
OK, first, let’s talk about the similarities: Just like there are recurring events, there can also be recurring reservations, and there may come a time when you need to edit a single date from the recurring series. So, in Room Reserve, you would do this by going to the Requests/Reservations link and locate the reservation under the appropriate tab; Pending, Pending Payment, or Accepted.
Once you’ve located the reservation here, you should be seeing a listing of all the dates in that series. You can click on the individual date and then click the Edit button. Once in Edit Mode, you can modify any of the fields that are on the page, plus click on the “Change Reservation” button. This will allow you to change the reservation date, time, or even the selected meeting room.
The second option to edit is by unchecking the box for “Combine Recurring Reservations” and click Search. Just like Events, this separates the reservation into its individual dates and you can use the “Edit Single” button to make any modifications to the specific date that may be necessary.
Now, unlike Events, you cannot go to the Room Request calendar and click on the individual date to edit. The only activity you can do from the calendar is open the reservation in View Mode where you can perhaps Accept, Deny, or Archive the request date. For Room Requests, changes in the reservations are done from the Requests/Reservations Maintenance page only.
Need more information? Contact us at
support@evancedsolutions.com or join me during my FAQ Friday webinar. Sign up on our website.
February 11th, 2010 evanced
Introducing: Frequently Asked Questions by Larry Woodhouse, Evanced Training Coordinator. Every few weeks, Larry will be responding to the most asked question or questions he is receiving in training webinars and will pass those answers on to you!
Q: How Do I Edit A Single Date in A Recurring Event?
A: There are actually about three different ways for doing this. One of the easiest is to go the event calendar from the staff side by clicking on “Calendar/Registration”. Locate and click on the event on the actual date. Then click “Edit Event” at the bottom of the page. This opens the event date in Edit Mode and you can change the Event Time, Location, Description, etc. But you are only affecting this one date in the event series; the other dates will remain as they are.
As an alternative, go to Add/Edit/Archive and locate the recurring event. It will show all the dates that the event takes place. Click on the date that you want to edit. Again, this opens that specific date in Edit Mode. The changes you make will affect that date only. The rest of the event series will not be touched.
Lastly, you can also uncheck “Combine Recurring Events” and click Search. This separates the event into its individual dates. You can now select the individual date and makes any changes this way, too.
Please note, however, that if you change certain information for an individual date, such as the date or the time, and then make a change to the entire recurring event, it may overwrite the change you made to the single date. Should you edit a single date in the series and then, sometime later, make a change to the entire recurring series, you will see a warning message when you click Save. The message will look like this:
“There are individual events within this recurring series which have different properties than the series. Click ‘Cancel’ to go back, or ‘OK’ to proceed with overwriting them.”
Most of the changes you make to the individual dates will not be overwritten, but the possibility exists and so the message is there as a warning that it might happen.
As always, please contact us at support@evancedsolutions.com if you have any questions.
Thanks,
Larry Woodhouse
Training Coordinator
Evanced Solutions
support@evancedsolutions.com
January 29th, 2010 evanced
Q. How do I get a price quote for my library?
A. Contact Rob Cullin or Claudia Hackworth at (888) 519-5770 or sales@evancedsolutions.com
A quote will typically be generated within 3 – 5 business days.
Q. How do I order Evanced Solutions’ software?
A. Contact Sales at (888) 519-5770 or sales@evancedsolutions.com
In addition, you may complete and return a copy of our order form at any time. Please email orders to sales@evancedsolutions.com. You may also fax to 1-888-519-5770, but email is preferred.
Product & Training Order Form (.xls)
Q. What is the difference between purchasing the software and subscribing to the software?
A. A “purchase” means a one time purchase where the software is installed on a server a your library. The price includes installation, unlimited training, and all updates. Customers who choose to purchase then pay an annual maitenance fee every year they have the software. Subscriptions are hosted on Evanced servers and also included unlimited training and updates. The annual fee is higher for subscriptions, but all hosting is handled by Evanced.