Archive for November, 2011

Summer Reader Free Trials – There’s still time to sign up!

November 29th, 2011 Christine

We’re offering our Summer Reader product for FREE until April.  Sign up, attend a training, and receive links to your library’s very own Summer Reader site.  We’re also providing winter reading templates that match coordinating prizes available from Highsmith!

There are two steps you’ll need to complete to receive your site:

Sign Up and Learn More here: http://www.evancedsolutions.com/summer-reader-free-trial

Then visit the training calendar and sign up for the session called “Getting To Know Summer Reader”.

It’s a great opportunity to try Summer Reader to see if it would work for your community and library.

Server Maintenance Note: Attention Hosted Customers

November 28th, 2011 Christine

We will be performing maintenance on some of our hosting servers this weekend. Hosts included are:

http://evanced.info

http://host.evanced.info

http://host2.evanced.info

http://host4.evanced.info

http://host5.evanced.info

This maintenance should only occur in the early morning or late evening this weekend and should only last for a few minutes.
We are preparing for hardware modifications which should improve performance for all of our hosted customers.

Thank you for your patience with us,
Evanced Support Staff

A note about Support this week

November 21st, 2011 Christine

Happy Thanksgiving everyone!

Because the week of Thanksgiving is consistently a slow week (we receive significantly fewer support calls and emails this week), our Support team is using the down time to transition our Customer Resource Management system to a new product.  Our responses times will be a bit more slow than usual – expect about a one day delay – depending on the question and when you contact us.  (If we are up to our elbows in data transition, it might take us a while to respond)

We know this is a huge inconvenience, so we made sure that we launched our Knowledge Base late last week.  The Knowledge Base replaces the wiki we were using to store documentation.  We think you’ll find this new solution to be easier to use and more intuitive.  Here’s a video with a quick tour and more information:

The Team at Evanced Solutions
support@evancedsolutions.com
888-519-5770